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Sexual health
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privacy policy
1- Introduction
Smart Basket Pharmaceuticals LLC (“Pharmacista”) is committed to ensuring the privacy of users’ personal information on our website/app at all times.. If we ask you to provide certain information by which you can be identified while using this Website/App, you can be assured that it will only be used in accordance with this Privacy Statement. This Privacy Statement (“Statement”) explains how we use, process, and protect your personal data (“Personal Information”) that we collect from your use of this Website/App or information that you provide through it.
Pharmacista is committed to ensuring the privacy of users’ personal information on our website/app at all times. Should we ask you to provide certain information by which you can be identified while using this website/app, you can be assured that it will only be used in accordance with this statement.
Any reference to “we,” “us,” or “our” in this Notice refers to Pharmacista; references to “User,” “you,” or “your” in this Policy refer to any user of this Website/App.
2- Your consent
2.1. By accessing this website/app, and each time you submit any information to pharmacista.com, or use the products and services offered by our website/app, you agree to be bound by the terms of this Privacy Policy. Please read the entire Privacy Policy below carefully before using the pharmacista.com website/app:
2.2. As part of providing our services to you, we may need to send you routine messages, such as order transaction emails and other administrative messages via email, and push notifications via our App or through other available means.، Including text messages and other forms of communication, including but not limited to WhatsApp and SMS messages. While we prefer to communicate with our customers via email, as needed, you consent to receiving our phone calls regarding your orders on pharmacista.com.
2.3. When you subscribe to receive our e-newsletters, we may periodically send you emails, SMS messages, WhatsApp messages, and/or push notifications. Through our app about new products, special offers, or other information you may find interesting and useful. If you do not wish to receive promotional information from us, you can opt out of receiving our promotional email newsletters from Pharmacya at any time. To opt out of our email newsletters, you can turn off the push notification feature on the app or follow the instructions included in the email newsletter.
2.4. You must ensure that you provide us with correct or up-to-date personal information. This will allow us to contact you for further communications related to your order on pharmacista.com. We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website/app.
2.5. If at any time you wish to access, update, modify or delete any of your account information on pharmacista.com, you may do so by clicking on “Your Account” and then reviewing/changing your sensitive personal information as you wish.
2.6. PharmacistA.com may request other optional information from you in the future to customize the Website/Application to provide personalized service to our customers.
3- Information we collect about you
3.1. We do not automatically collect your personal information. However, you may provide us with your personal and demographic information—including, but not limited to: your first name, last name, gender, date of birth, age, physical address, phone number, email address, password, prescriptions, and other information relevant to customer surveys and/or offers—in the following ways:
3.1.1. As a new customer, when you register/create an account, place your order as a registered user or guest, or upload your prescription on pharmacista.com;
3.1.2. As an existing customer, when you update your profile on pharmacista.com;
3.1.3. When subscribing to e-newsletters on pharmacista.com;
3.1.4. When you ask about our pharmacist service, contact us, or submit your reviews on pharmacista.com.
3.2. During your visit to our Website/App, we may automatically receive technical information about your computer/device, including your IP address, computer operating system, time zone, browser type, and plugin details, due to your Internet Protocol settings.
3.3. When you browse our website/app, we may also collect information about the pages you visit, the web addresses you access or click on, the time you spend on certain pages, download errors, and page response times. All of this information helps us analyze customer trends and preferences, thus helping us improve our services, particularly for the following reasons:
3.3.1. Maintaining internal records;
3.3.2. We may use the information to improve our products and services;
3.3.3. We may periodically send you emails and text messages about new products, special offers or other information to the email address or phone number you have provided that has been of interest to you;
3.3.4 From time to time, we may use your information to contact you for market research purposes. We may contact you via email or phone. We may use this information to customize the Site/App to suit your interests and browsing/shopping experience.
4- How we use the information we collect from you
4.1. We will only collect and retain your personal information to the extent necessary to provide our services to you. Any personal information you submit to the Site/App or that we collect will be used only for the purposes listed below:
4.1.1. To fulfill our obligations arising from your orders for our products and services;
4.1.2. To improve the functionality of our website/app and personalize your future shopping experience with us;
4.1.3. To ensure that the content of our Website/App is presented in the most effective manner for you;
4.1.4. To contact you about any changes to our Services;
4.1.5. To verify your identity and perform fraud prevention checks.
4.2. The following categories describe typical ways we may use and disclose your personal information without your written permission:
4.2.1 Treatment purposes. The personal information the pharmacist obtains will be used to dispense your prescription medications and provide the treatment and services you receive. We may disclose your personal information to doctors, nurses, pharmacists, and other healthcare providers involved in your care. We may also request your personal information from other healthcare providers and health information networks. For example, to fill your prescription, we may request your medical records from your doctor or disclose your personal information to them.
4.2.2 For payment purposes. We may use or disclose your personal information to bill you for and collect payment for products or services we have provided. For example, we may contact your insurance company, health plan, or other third party to obtain payment for your prescriptions.
4.2.3 For healthcare operations purposes. We may use and disclose your personal information for our daily healthcare operations. For example, we may use your personal information to monitor the performance of staff and pharmacists who provide treatment and services to our customers, or to improve the quality and effectiveness of the healthcare services we provide.
5- Who we share your information with
5.1. We do not sell, rent, or share your personal information provided to us through this website/app with any third party for commercial purposes. However, we may share selected customer information with the following third parties:
5.1.1. Our group companies;
5.1.2. Our supply partners and suppliers, i.e. in cases of direct return and exchange guarantee;
5.1.3. Service providers, including but not limited to storing and analyzing data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information to create profiles, and user analysis، and software service providers, payment processing gateways and delivery companies, for the purposes of processing your payment and managing your order, including delivery and returns. In such circumstances, these service providers will be given access only to the personal information required to perform their functions (and only under an agreement not to use your personal information for any other purposes).
5.1.4. Buyers and their advisors after the sale of all or part of our business, so that they can continue to provide services to you. As with any business, it is possible that as our business evolves, we may sell or buy other businesses or assets. In such transactions, user/customer information is typically one of the transferred business assets..Accordingly, if pharmacista.com, or substantially all of our assets, are acquired by a third party, this information may be one of the assets transferred or acquired by the third party. Under such circumstances, pharmacista.com will, to the extent feasible, require the acquiring party to follow the practices described in this Privacy Policy
5.1.5. Government bodies or other authorities if necessary to comply with laws and regulations or to assist in law enforcement, or to protect our property and other rights;
5.1.6. Agencies that assist us in compiling statistics about website traffic, sales, demographics and other business information to enable us to customize the services we provide to you;
5.2. We contract with trusted online payment service partners to perform payment processing and authorization services (for online banking or credit/debit card verification). If you pay for Products or services through our website/app. The personal information requested from you will be provided directly to our online payment service partners via a secure connection. By using pharmacista.com services, you consent to our collection and transfer of your information to our payment service partners’ websites. We do not store any credit/debit card information on our systems. All credit/debit card transactions are securely processed by our payment service partner.
5.3. In the course of providing our services, we may transfer your personal data to any of the third-party service providers listed above, who may be located outside the UAE. These third-party service providers assist us with various processes that enhance the customer experience.. نWe ensure that these third parties are bound by strict privacy and data protection obligations equivalent to the levels of protection required by UAE laws. By using our website and services, you consent to the transfer of your personal data to these third parties and understand that these transfers are necessary for us to provide our services to you efficiently.
5.4.We partner with Microsoft Clarity and Microsoft Advertising to record how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products/services and marketing. Website usage data is collected using cookies. We use first-party and third-party tracking technologies to determine the popularity of products/services and online activity. We also use this information for site improvement, fraud/security, and advertising purposes. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement..
6- Who has access to your information?
6.1. Your personal information may only be accessed on a need-to-know basis by certain pharmacista.com employees designated to carry out your requested activity, and all such employees are bound by strict confidentiality obligations.
7- How long we retain your personal information
7.1. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, or as permitted by law.
7.2. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and applicable legal requirements.
8- How to secure your personal information
8.1. Your personal information will be treated with strict confidentiality and will be collected, processed, and stored by the pharmacist and our service providers in a manner that ensures its appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures, which include:
8.1.1. Identity and Access Management.
8.1.2. Infrastructure and Operations Security.
8.1.3. Vulnerability Management.
8.1.4. Business continuity planning.
8.1.5. Disaster recovery planning.
8.1.6. Security awareness.
8.2. We have put in place procedures to deal with any suspected data security breach, and we will notify you and any relevant regulatory authority of any suspected breach where we are legally required to do so.
8.3. We are committed to protecting your personal and financial information. During payment processing, we adhere to strict security measures, including the use of encryption protocols and secure payment gateways, to ensure the safety of your data.
8.4. While Pharmacia will make every effort to ensure the safety, security and confidentiality of all personal information provided and/or obtained from the User, it will not be liable under any circumstances if such information is compromised, published or disclosed in any way through conduct outside Pharmacia’s control. Such as hacking, infecting with viruses, Trojan horses, or any other computer programming procedures or programs intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.
9- How we use cookies
9.1. “Cookies” are small pieces of information that a website places on your computer’s hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyze our web page traffic data, which helps us save your preferences for future visits. This allows us to customize our website/app to your interests, enabling us to provide a more personalized service to our customers. You can choose to accept or decline cookies. Please be aware that by declining cookies, you may not be able to fully use our website/app.
9.2. Third parties cannot identify customers who use cookies.
9.3. We also reserve the right to use a third-party advertising company to display advertisements on our websites. These advertisements may also contain cookies. Although we may use cookies in other parts of our websites, However, cookies received with banner ads or from other external sources may be collected by any of these third-party companies, and we have no direct access to or control over these processes. No cookies used by Pharmacista are permanently stored on your device. All cookies are automatically removed from your device either when you close your browser or when your session ends.
9.4. By using our website/app, you consent to the placement of cookies on your device. However, if you do not wish to receive a cookie from our website/app, you can set your browser to refuse cookies or to notify you when you receive a cookie.(To learn how to do this, please refer to the help section of your browser.) If you do not enable cookies on your device, this may limit your enjoyment of the website/app.
10- Protecting personal information from access or use by third parties
10.1. We store all personal information on a secure server, and we strive to use measures designed to protect personal information from accidental or unauthorized access, destruction, use, modification, or disclosure. We will ensure the confidentiality of your personal information. and its security in accordance with this Privacy Policy, and we take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access, or other unlawful processing. Although we will strive to take commercially reasonable security precautions with respect to all personal information, visitors or users Website/Application Users acknowledge and agree that Pharmacista does not control the transmission of information or data through the Website/Application or through any other electronic means or media.
11- Maintain the confidentiality of your prescription.
11.1. We understand the confidential nature of the prescription you provide to us to process your medication order and treat your prescription as protected information.
12- Links to other websites
12.1. Our website/app may contain links to other websites of interest. However, once you have used these links to leave our website/app, please note that we do not control or adhere to that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide through these websites, nor for these websites for that matter. Please be aware, request, and review the full privacy statement on the website.
13- Legal requirements
13.1 We reserve the right to disclose any personal information we hold about you if compelled to do so by a court of law, requested by a governmental authority, or if we determine that doing so is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain and process personal information collected to comply with accounting and tax rules, regulations, and any record retention laws.
13.2 We require all third parties to respect the security of your personal information and process it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes, and we only permit them to process your personal information for specific purposes and in accordance with our instructions.
14- Your rights regarding our use of your personal information
14.1 Subject to certain exceptions, you have rights under relevant data protection law in relation to our use of your personal information, including:
14.1.1. Request access to your personal information that we hold, with an explanation of the categories of personal information that are processed, the purposes of such processing, and the categories of third parties to whom the personal information may be disclosed;
14.1.2. Request correction of your personal information if it is inaccurate or incomplete;
14.1.3. Request restriction of processing or object to certain uses of your personal information (which include direct marketing, processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling) and processing for scientific or historical research and statistical purposes) on grounds relating to your particular situation;
14.1.4. Request the erasure of your personal information, or restriction of its use, in certain circumstances (for example, you may request the erasure of your personal information where the personal information is no longer necessary for the purpose for which it was collected (unless certain exceptions apply)
14.1.5. Withdraw any consents you have provided in relation to our use of your personal information.
14.1.6. Delete your account on our website/app by following these steps.
14.1.6.1. Go to the Personal Information page.
14.1.6.2. You will be asked to log in, if you have not already done so.
14.1.6.3. Click on the Delete Account option.
14.1.6.4. Select a reason from the drop-down list to help us understand why you are leaving us and take necessary action internally.
14.1.6.5. You must agree to our Terms and Conditions and Security Policy before deleting your account. Please note that you will not be able to delete your account until you have successfully completed any active requests with us. If there are no active requests, you will receive a pop-up to confirm your account deletion. Your account will be deleted after you successfully click “Submit” in this confirmation pop-up.
14.2. If you have any questions about these rights, or wish to exercise any of them, please contact us through the following link: https://pharmacista.com/sa_en/contact-us, or by emailing care@pharmacista.com or writing to us at the following address: Smart Basket Pharmaceuticals LLC, 5218, Imam Shafi’i, Al Faisaliah District, 8455, Jeddah, Kingdom of Saudi Arabia.
14.3. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to request further information about your request to expedite our response.
14.4. We strive to respond to all legitimate requests within one month. Occasionally, it may take longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.
14.5. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
15-No warranty
15.1. You understand that the Pharmacy makes no warranty, guarantee, or representation of any kind regarding our ability to control, collect, correct, access, process, use, store, protect, or transmit any personal information, or regarding the existence or effectiveness of any security measures we take. You agree that the Pharmacy will not be liable for any claims, losses, or damages of any kind that may result from access, disclosure, use, or modification by any party not authorized or authorized by us, or from the introduction of viruses, worms, or other harmful elements into the system and their potential effects on your personal information.
16- Limitation of Liability
16.1. Pharmacy, its affiliates, partners, employees, officers, directors, or insurers will not be liable to you or any other person for any costs or damages (including any special, incidental, punitive, indirect, or consequential damages), or any liability of any kind, arising from the collection, use, transmission, processing, or storage of personal information obtained by us, resulting from your access to and use of the Websites/Apps, or collected through other channels.
17- Governing Law; Jurisdiction
17.1. This Privacy Policy is governed by the laws of the relevant country in which your personal information was first registered with Pharmacista (hereinafter referred to as the “Applicable Territory”). For the avoidance of doubt, the Applicable Territory may include only the countries in which Pharmacista operates stores or the Website/App, as applicable. The competent courts of the Applicable Territory shall have jurisdiction to hear any claim, action, or dispute with Pharmacista under this Privacy Policy.
18- Privacy Policy Changes
18.1. We may revise this Privacy Policy from time to time by updating this page, so we encourage you to review it periodically to ensure you are happy with any changes we make. We will make every effort to notify you of any significant changes via email, messages on the Website/App, or through notifications in your account. However, it is your responsibility to review this Policy regularly to ensure you are happy with it, and your continued use of the Website/App will be deemed your acceptance of any changes we make. This Privacy Statement was last updated on May 2, 2024.
